Frequently Asked Questions
How long is the quotation valid for?
Due to market price fluctuations and considering the time it takes for your company to submit an order, Fanuc Parts Hub provides a 15-day validity for all quotations.
Do you offer any discount policies?
New customers are eligible for a 30% discount. For bulk orders or long-term partnerships, we offer discounts of 50% or more.
Do you accept expedited shipping?
Yes, we accept expedited shipping. Please contact us directly via our expedited shipping hotline.
Does the quotation include all shipping costs?
We can provide a quotation that includes shipping costs, depending on your specific requirements.
What is the delivery time?
If the product is in stock, delivery usually takes 2-3 business days. For large orders, delivery typically takes 10-15 business days after payment. In either case, we will confirm the delivery time with you in advance to ensure you can place your order with confidence.
How is shipping calculated?
Shipping costs will depend on the shipping method you choose. We support sea freight, air freight, and express delivery, and the costs will vary depending on the chosen method.
What should I do if I receive the wrong product?
If you receive the wrong product, please contact our sales team immediately and take a photo of the incorrect product. We will verify the issue and provide an appropriate solution.
Do you guarantee the quality of your products?
Yes, all the products we sell come with a quality guarantee from Fanuc Parts Hub, so you can purchase with confidence.
What is the warranty period for your products?
All of our products come with a 1-year warranty. For specific warranty terms, please refer to our warranty policy.
What does the warranty cover?
Fanuc Parts Hub guarantees that any product used for commercial purposes will be covered for 1 year from the date of purchase, if it exhibits any defects in material or workmanship under normal use. If the product is found to be defective, we will cover the shipping costs for the return and either repair or replace the product at our discretion.
Do you support the use of specific courier services?
Yes, we fully support the use of your own courier service and we will cooperate 100%.
How can I track my shipment?
Once your order is shipped, we will send you the tracking number via email, and you can track the shipment status at any time using the provided number.
How do I request after-sales support?
If you need after-sales support, please provide your order number and a description of the issue so we can confirm the problem. After verification, our after-sales team will guide you through the next steps.
Do you offer long-term cooperation agreements or distributor discounts?
Yes, we are eager to establish a long-term partnership with you and offer substantial discounts to distributors. Contact us now to become our distributor.
What payment methods do you accept?
We accept the following payment methods:
- T/T (Wire Transfer)
- PayPal
- Western Union
Please choose the payment method that is most convenient for you. If you wish to use another payment method, please contact our sales team, and we will confirm the details with you.
What Our Happy Clients To Say
Comprehensive stock of top brands including ABB,Allen Bradley,Siemens,Schneider,
GE, Emerson, Eaton, Mitsubishi, Omron, and others.
“The servo motor I purchased exceeded all my expectations. It’s high quality, performs flawlessly, and truly stands out in terms of precision and reliability. Highly impressed with the product—will definitely buy again from this seller!”
“The packaging was excellent! Everything was carefully packed to prevent any damage during shipping. The attention to detail in ensuring the item’s safety was greatly appreciated. Fantastic experience overall!”
“I received my order in perfect condition, thanks to the secure and reliable shipping process. The seller clearly takes extra care to ensure safe transportation. Delivery was prompt, and the whole process was worry-free. Highly recommended!”
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